Frequently Asked Questions

Where can I use my Gift Card/eGift Card?

Visit the Gift Card Directory to search locations that accept the Gift Of Clean Gift Card. To search for locations accepting Gift of Clean gift cards by city, state or zip code, visit You can easily verify if a location accepts our cards by looking for the "Accepts Gift of Clean Gift Cards" icon near the name of the location

Do Gift Card/eGift Cards expire or lose value over time?

No, Gift Cards/eGift Cards do not expire or lose value.

Do I need to activate my Gift Card/eGift Card?

No, you do NOT need to activate your Gift Card/eGift Card. Provide it by phone or in person to the Service Provider and use it for payment.

What if the location I found in the Directory will not accept my Gift Card/eGift Card?

Please let us know right away. You can reach us by phone at: 312.815.9300 or email at:

What is the return policy on my Gift Card/eGift Card?

Gift Card/eGift Cards cannot be returned, refunded or reloaded.

Can I return my Gift Card if I bought it at a retail location?

Gift Cards purchased at a retail location are subject to the return/exchange policies of that particular retailer

When can I use my Gift Card?

Gift Cards/eGift Cards are valid year-round.

Can I reuse my Gift Card/eGift Card?

All Gift Cards/eGift Cards are valid for full or partial balance usage. Once used, remaining balance, if any, shall remain on card until the full value of the card is depleted.

What if I lose or have my Gift Card/eGift Card stolen?

Please call us at 312.815.9300 between 10:30am – 6:30pm EST and we will do our best to help you.

What if I do not spend the full value on Gift Card/eGift Card?

If the value of a Gift Card is greater than the amount due from you to a participating facility, the facility shall only deduct the amount for the service/ product purchased at that time. Remaining balance (if any) shall remain on card for future use.

How do I check the balance on my Gift Card/eGift Card?

Call 1-833 - GIFTOFCLEAN or (833) 443-8692 to check your gift card balance.