INFORMATION WE COLLECT
When you use the Services, you may provide Gift of Clean with two main types of information: (1) company information and/or other personally identifiable information that you knowingly choose to disclose, which is collected on an individual basis, and (2) general user information that does not contain personally identifiable information, which is collected on an aggregate basis as you browse and use the Services. We collect information from you when you (a) use and/or access the Services, (b) register an account and/or subscribe to Gift of Clean, (c) open and/or respond to our emails, (d) contact Gift of Clean, and/or (e) visit any page online that displays our content.
Personally Identifiable Information You Choose to Provide
We may ask for certain company information and/or personal information from you for the purpose of providing to you content and/or services that you request. We collect personal information such as your: (i) contact information (including name, telephone number, email and address); (ii) financial information (such as credit card number, expiration date, verification number, and billing address); (iii) username and password; (iv) demographic information (including age, birthdate and gender); (v) location information (such as geographic location of the device you are using); (vi) personal data of third parties when you provide it to us (for example, if you choose to use the Service to send a gift to a friend or register a family member for an account); and (vii) preferences and behavior (such as record of comments, responses and questions asked). Once you register, you have opted in to receive electronic communications from Gift of Clean. Gift of Clean may also provide you with the opportunity to participate in surveys through the Services. If you participate, we will request certain personally identifiable information. Participation in surveys is completely voluntary and you therefore have a choice whether to disclose such information.
Information We Collect Automatically
- Persistent Cookies: Persistent Cookies remain on a visitor’s device for a set period of time specified in the Cookie. They are activated each time that the visitor visits the Services that created that particular Cookie.
- Session Cookies: Session Cookies are temporary and deleted from your computer when you close your web browser. They allow Gift of Clean to link the actions of a user while using the Services.
- Strictly Necessary Cookies: Strictly necessary Cookies are essential to navigate around the Services and to use its features.
- Performance Cookies: Performance Cookies collect anonymous data for statistical purposes on how users use the Services, they don’t contain personal information and are used to improve the user experience.
- Functionality Cookies: Functionality Cookies allow Gift of Clean to operate the Services in accordance with your choices, such as ‘remembering’ you in between visits.
Device Data: We use device data, which is information concerning a device you use to access, use, and/or interact with the Services, such as operating system type and/or mobile device model, browser type, domain, and other system settings, the language your system uses and the country and time zone of your device, geo-location, unique device identifier and/or other device identifier, mobile phone carrier identification, and device software platform and firmware information.
Aggregate: We may collect non-identifying and statistical information about the use of our Services, such as how many visitors visit a specific page, how long they stay on that page and which links, if any, they click on, system configuration information, and/or other interactions with the Services. This information represents a generic overview of our users, including their collective habits. Information collected in the aggregate is not associated with you as an individual.
Analytics: We use analytic software to gather statistics and usage trends for product and service improvement purposes. The Service may record data from your phone, tablet, or computer such as how frequently you use the Service, what actions you take and performance data.
Other Tracking Technologies: We may supplement information you provide to us with information from other sources, such as information to validate and/or update your address, payment card and/or other demographic information. This information is used to maintain the accuracy of information on our Services and for internal analysis. We may also use clear gifs, pixel tags and web beacons, which are tiny graphic images placed on website pages and/or in our emails that allow us to determine whether you have performed specific actions and are further used to track online movements of our users. In contrast to Cookies, which are stored on your computer’s hard drive, clear gifs are embedded invisibly on web pages. We do not tie the information gathered by clear gifs to your personally identifiable information.
HOW WE USE INFORMATION
- operate, maintain and improve the Services;
- answer questions and respond to your requests;
- perform analytics and conduct research;
- send you reminders, support and marketing messages;
- personalize your experience on the Service, such as by tailoring content we send or display to you;
- assist in advertising the Services on third party websites and to track referrals from partner websites;
- verify your identity and/or location in order to allow access to your accounts, conduct online transactions, and secure your personally identifiable information and for risk control;
- manage our administration of the Services;
- improve the design and content of the Services;
- use information for other purposes about which we notify you;
- comply with the law or legal proceedings; and
- analyze programs, products and services we offer.
The information collected in the aggregate enables Gift of Clean to better understand your use of the Services and to enhance your enjoyment. We may use financial information to enroll you in one of our accounts and/or other related services in which you elect to participate. If you use the Services, you agree to receive certain communications from us including but not limited to the following:
Special Offers, Blogs, Newsletters and Updates. We will occasionally send you information on products, special deals, promotions and newsletters. Out of respect for your privacy, you may elect not to receive these types of communications by contacting us at firstname.lastname@example.org.
Customer Service. Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries, to provide the services you request and to manage your account. We will communicate with you by email or telephone, as you may elect.
Parties with whom we may share your information:
Personalization of Services. We provide you with third-party services, plugins and other options to personalize your experience on the Service. For example, we may partner with third party ad networks to manage our advertising on other sites. Our third-party partners may use technologies such as Cookies to gather information about your activities on the Services and other sites in order to provide you personalized advertising based upon your browsing activities and interests. We may share your email address or other information with our advertising partners to assist us in reaching you with more relevant ads outside of the Services; they are not permitted to use this information for their own and/or third-party marketing purposes. By personalizing the Services, you get to enjoy the Services even more because we keep track of your preferences (i.e., your language selection, time zone, etc.).
Business Transfer. If we sell or otherwise transfer part or all of Gift of Clean or our assets to another organization (e.g., in the course of a transaction such as a merger, acquisition, bankruptcy, dissolution, liquidation, etc.), your information such as name and email address, user content and/or any other information collected through the Services may be among the items sold and/or transferred.
Social Media. Our Services may include social media features, such as the “Like” button on ‘Facebook. Gift of Clean may receive some data from such connected third-party applications. These features may also collect information including without limitation your IP address, Cookies and similar tracking technologies. The privacy statement of the company providing the third-party application or other widgets govern your interactions with such widgets. We will comply with any legal obligations placed on the use of these technologies by certain jurisdictions, which may affect how such widgets function.
Your Information Choices
We respect your privacy and give you an opportunity to opt out of receiving announcements of certain information. Although we think that you benefit from a more personalized experience when we know more about you and what you like, you can limit the information you provide to Gift of Clean, and you can limit the communications that Gift of Clean sends to you. If you visit the Services and volunteer personally identifiable information, you can opt out of receiving notifications, and you may review, modify, update, and/or delete such personally identifiable information by contacting and/or by changing your preferences on the Service. Please be aware that even after your request for a change is processed, Gift of Clean may, for a time, retain residual information about you in its backup and/or archival copies of its database. Please be aware that we may still email you non-commercial emails related to your account and your transactions through the Services. Following termination and/or deactivation of your account, Gift of Clean may retain information (including without limitation your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes. In some cases, if you choose not to provide Gift of Clean with requested information, you may not be able to use and/or access all of the Services.
Your California Privacy Rights
Under California Consumer Privacy Act (“CCPA”), California residents are entitled to receive the right to access and obtain a copy of your personal information. You may write us and ask for records of any and all personal information. The CCPA requires businesses to disclose (1) the categories of personal information the business collected about individuals, (2) the categories of sources from which personal information is collected, (3) the business or commercial purpose for collecting or selling personal information, (4) the categories of third parties with whom the business shares personal information, and (5) the specific pieces of personal information the business has collected about the individual. To obtain such information, please email your request to email@example.com. Gift of Clean will provide personal data to the requestor within thirty (30) days following confirmation of receipt of the request. Gift of Clean will honor and respond to personal data access requests from a single individual up to two (2) times per calendar year. The following exceptions may prevail with respect to fulfillment of data access requests: (i) Gift of Clean may not provide personal data to an individual, if management determines that we cannot identify the individual in our systems because the data we have has been de-identified to the extent that identification is not possible; and (ii) Gift of Clean may not provide personal data to an individual, if the individual is involved in a civil or criminal proceeding with Gift of Clean.
Information You Share Socially
The Services may allow you to share your actions, content and information publicly or with friends or through other public directories offered through the Service. We are not responsible for maintaining the confidentiality of any information you share publicly or with friends. You should be aware that any information you provide in these areas may be read, collected and used by others who access them. The Services may also allow you to connect with us on, share on, and use third-party website, applications and services. Please be mindful of your personal privacy needs and the privacy needs of others, as you choose whom to connect with and what to share and make public. As a reminder, we do not control the privacy practices of third parties, so please contact other sites if you want to learn about their privacy practices.
SERVICE ELIGIBILITY AND CHANGES
Children and Minors. Gift of Clean does not knowingly collect personally identifiable information from children under the age of thirteen (13). If we learn that we have collected personal information from a child under age thirteen (13), we will delete such information as quickly as possible. If you believe that a child under the age of thirteen (13) may have provided us personal information, please contact us at firstname.lastname@example.org. By using the Services, you represent that you are at least eighteen (18) years old and understand that you must be at least eighteen (18) years old in order to create an account and/or purchase the goods and/or services through the Services.
We work hard to secure your personal information from unauthorized access to and/or unauthorized alteration, disclosure and/or destruction of information we hold. Gift of Clean has adopted appropriate physical, electronic and managerial procedures to safeguard and secure the personal information we process. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Your account is protected by password for your privacy and security. We periodically review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems. When your bank account information is transmitted via the Services, it will be protected by encryption technology, such as ‘Secure Socket Layer’. Because the internet is not a completely secure environment, Gift of Clean cannot warrant the security of any information you transmit to Gift of Clean or guarantee that information on the Services may not be accessed, disclosed, altered, and/or destroyed by breach of any of our physical, technical and/or managerial safeguards. Please do your part to help Gift of Clean. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Gift of Clean, at all times. Please limit your access to your computer and/or mobile device and/or browser by signing off after you have finished accessing your account. We are not responsible for the functionality, privacy and/or security measures of any other organization.
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